Help

Read on for more help!The tips on this page are intended to help you navigate through the pages to successfully complete the course. A link to the Help page is found on the header of each course page. If you do not find the technical information that you are looking for on this page, please contact us!

TABLE OF CONTENTS

Using the Buttons on the Course Pages
Tips for Using the Course
Flash
Are You Having Problems Seeing the Flash Animations?
Are You Having Problems with Popups?
Tips for Successfully Completing an Online Course
Completing a Module
Completing the Course
Clicking on Links
Save It to Your Favourites!
Screen Size
Do You Want to Increase the Font Size?
Printing

USING THE BUTTONS ON THE COURSE PAGES

Home - Takes you to the Support Web site.
Help - Takes you to the Help page.
Next and Previous - Allows you to navigate to the next or previous pages in the course modules.
Top - Brings you back to the top of the page.

TIPS FOR USING THE COURSE

Important: To properly view and complete this course, at a minimum, users must have:

  • A PC or MAC with access to the Internet.
  • A screen resolution of at least 800 x 600.
  • Flash Player 8.0+ installed.
  • Security levels set to MEDIUM or lower - it will not work on HIGH.
  • Pop-ups enabled (for this site).

FLASH

Throughout the course you will encounter Flash scenarios. Simply click Play to begin. Once you have finished, click NEXT to proceed to the following page.

ARE YOU HAVING PROBLEMS SEEING THE FLASH ANIMATIONS?

If you have a High Security level on your Web browser, you will not be able to view the animations. Please follow these steps to reduce your security level. You should then be able to see the flash animations.

  1. Click Start > Settings > Control Panel.
  2. Double click Internet Options.
  3. Select the Security tab.
  4. Click Custom Level.
  5. From the Reset custom settings drop-down menu, select Medium.
  6. From the Settings window, make the following changes to the ActiveX controls and plugins (there are 5 sections):
    • 1st section - Select: Prompt
    • 2nd section - Select: Disable
    • 3rd section - Select: Disable
    • 4th section - Select: Enable
    • 5th section - Select: Enable
  7. Click OK.

ARE YOU HAVING PROBLEMS WITH POPUPS?

Internet Explorer versions 6.0 and above have a built-in popup blocker. If a popup is being blocked, you will see a yellow bar at the top of your Internet Explorer window.

If you see this yellow bar, a popup is being blocked!

To allow popups for this Web site, click on the yellow bar and select Always Allow Pop-ups from This Site...

How to allow popups for this site

If you have done all these steps and your popups are still being blocked, hold down the CTRL key on your keyboard at the same time as you click on the hyperlink.

TIPS FOR SUCCESSFULLY COMPLETING AN ONLINE COURSE

  • Schedule a block of time to do the course, you may prefer to do it in half hour sittings.
  • Take notes for future use and to prepare for the final test.
  • Avoid distractions:
    • Turn off your email.
    • Turn off your phone.
    • Close your door and/or hang up a "do not disturb" sign.

COMPLETING A MODULE

Once you have completed the last quiz question in each module, click on the title of the next module you would like to complete in the left navigation menu.

COMPLETING THE COURSE

To complete the course, you have to finish all the mandatory modules and the workshop.

CLICKING ON LINKS

There are links to the Support Web site or other sites on the Internet throughout the course. When you click on a link, a new window will open up on your screen and you will be able to see the module page you are completing located behind it. To close the window, click on the X in the top right corner. You will then see the module page in full.

SAVE IT TO YOUR FAVOURITES!

We suggest that once you have signed onto the course that you save it under your 'Favourites' in your Internet browser as it may upload faster the next time you sign on.

SCREEN SIZE

This course is best viewed with 800 by 600 pixel resolution. If you can't see the full page on your screen, you need to change the resolution of your computer monitor. Please follow these simple steps:

  1. Click Start > Settings > Control Panel.
  2. Double-click Display.
  3. Select the Settings tab.
  4. Under Screen Area (or Screen resolution), move the toggle to 800 by 600 pixels.
  5. Click OK.

DO YOU WANT TO INCREASE THE FONT SIZE?

If the text you are reading is too small or too big, follow these instructions:

  1. From your Internet browser's menu bar, click View > Text Size.
  2. Select the text size you would like to use.

PRINTING

The full screen is used to display text however some text may not be printed out in full if you do not set your printing options to 'Landscape'. To do this, follow these instructions:

  1. In the page you would like to print, right-click and select Print.
  2. When the grey dialogue box opens, select the Layout tab.
  3. Under Orientation, select the radio button beside the word Landscape.
  4. Click Apply > Print.

 

 

 

 

 

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Last modified: September 2, 2014
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